Shipping policy
Peakcora Shipping Policy
Effective Date: 30/10/2025
Last Updated: 27/10/2026
At Peakcora, our goal is to get your order to you quickly, safely, and sustainably.
This Shipping Policy explains how we handle order processing, delivery times, and related questions.
1. Order Processing
- Orders are typically processed within 1–2 business days after payment is received.
- Orders placed on weekends or holidays will begin processing the next business day.
- Once your order has shipped, you'll receive a confirmation email with tracking details.
Please allow extra time during holidays or product launches.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and order size.
Estimated delivery times:
We aim to deliver it to your door within 10-14 business days.
We want your delivery to be as quick as possible, but delivery times are estimates only.
External factors (customs, weather, courier delays) may occasionally cause longer transit times.
3. Shipping Destinations
We currently ship to most regions worldwide.
If your location isn't listed at checkout, please contact us at help@peakcora.com to confirm availability.
Note: Some countries restrict import of dietary supplements. Please check your local regulations before ordering.
4. Tracking Your Order
Once your order ships, you'll receive a tracking link via email.
You can use this to follow your delivery's progress directly with the carrier.
If you haven't received your tracking information within 5 business days, please contact us.
5. Customs, Duties & Taxes (for International Orders)
International shipments may be subject to import duties, taxes, or customs fees.
These are determined by your local authorities and are not included in our prices or shipping fees.
The customer is responsible for any additional charges once the package arrives in their country.
6. Lost or Damaged Packages
We take every care to make sure your order arrives safely.
If your package is lost, damaged, or delayed, please email help@peakcora.com with your order number. If it arrived damaged, please include a photo.
Every Peakcora order is covered. Your rights under the Australian Consumer Law apply to every purchase, whether or not you add Shipping Protection. If your parcel is lost in transit or arrives damaged, we will check with the carrier and then send you a replacement or give you a refund.
7. Shipping Protection (Optional)
Shipping Protection is an optional add-on you can choose when you order, for $2.95. It is never added automatically.
What you get: If your parcel is lost in transit or arrives damaged, we send you a replacement straight away from our stock in Melbourne, by tracked post. You won't need to wait while we investigate with the courier.
How to use it: Email help@peakcora.com with your order number and let us know what happened. If your order arrived damaged, please include a photo.
Good to know:
- Shipping Protection applies to the order it was added to. It is a one-off charge and does repeat on subscription deliveries.
- It does not cover parcels sent to an incorrect address entered at checkout (see section 8).
- If you cancel your order before it ships, we will refund the $2.95 along with the rest of your order.
- Shipping Protection is a service provided by Peakcora. It is not an insurance product.
- It does not reduce or replace your rights under the Australian Consumer Law. It simply means a faster replacement if something goes wrong.
8. Incorrect Shipping Information
Please double-check your address before completing your order.
Peakcora is not responsible for delays or losses caused by incorrect shipping details provided by the customer.
If you notice an error after ordering, contact us immediately and we'll do our best to update it before dispatch.
9. Sustainable Shipping
We care about longevity, for people and the planet.
Whenever possible, Peakcora uses eco-friendly materials and carbon-conscious carriers to reduce our environmental impact.
10. Questions or Support
For shipping-related questions, please reach out:
📧 help@peakcora.com
We typically respond within 1–2 business days.
Delivering Clarity, Care, and Confidence
At Peakcora, every step from formulation to fulfillment reflects our commitment to transparency, quality, and your trust.
We're here to make your experience simple, reliable, and seamless.