Peakcora Privacy Policy

Effective Date: 30/09/2026
Last Updated: 30/09/2026

At Peakcora, your privacy matters. We believe trust begins with being open about how and why we collect, use and protect your information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

By visiting our website, subscribing to our emails or text messages, or purchasing from Peakcora, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information to deliver our products, services and communications.

Information you provide directly:

• Name, email, shipping and billing address
• Mobile phone number (if you sign up for text messages)
• Payment details (processed securely by our payment partners)
• Account information (if you create one)
• Messages, reviews or survey responses

Information collected automatically:

• IP address, browser type and device information
• Site usage data through cookies and analytics tools, including the pages and products you view
• How you interact with our emails and text messages, such as opens and link clicks

Information from third parties:
If you connect with us through social media or other platforms, we may receive limited information based on your settings with those services.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Communicate with you about your purchases, account or support requests
• Send wellness insights, product updates and offers by email or text message (only if you've opted in)
• Show you more relevant messages and ads based on your activity on our site
• Improve our products, website and customer experience
• Protect against fraud and keep our site secure

We only use personal information for legitimate business purposes and never in ways that conflict with your rights.

3. Text Message (SMS) Marketing

If you opt in to receive text messages from us, we collect your mobile phone number and keep a record of when and how you gave your consent. We also collect information about how you interact with our messages, such as whether you click a link, and we may connect this with your activity on our website (like the pages and products you view) so the messages we send are more relevant to you.

We may send you offers, product updates, reminders (such as items left in your cart) and order updates. Message frequency varies. Standard message and data rates may apply depending on your mobile plan.

You can opt out at any time by replying STOP to any of our messages. You'll receive one final message confirming you've been unsubscribed. For help, reply HELP or email help@peakcora.com. Signing up for text messages is never a condition of purchase.

We use Klaviyo to send our text messages. Your phone number and consent records are stored with Klaviyo and used only to deliver our messages. We do not sell, rent or share your mobile number or SMS consent with third parties or affiliates for their own marketing purposes.

4. Sharing Your Information

We never sell your data. Ever.

We may share limited information with trusted partners who help us run our business, such as:

• Payment processors (to handle transactions securely)
• Shipping providers (to deliver your orders)
• Email and SMS platforms such as Klaviyo (to send our messages)
• Analytics and advertising platforms such as Meta and Google (to measure performance and show relevant ads)

All partners are required to handle your information securely and use it only for the purpose intended.

Some of these providers store data outside Australia, including in the United States. When we share information with overseas providers, we take reasonable steps to make sure it's protected in line with Australian privacy law.

5. Cookies and Analytics

We use cookies to personalise your experience, understand traffic patterns and improve our site.

You can control or disable cookies through your browser settings at any time. Some site features may not work properly without them.

6. Data Security

We take data protection seriously.

All sensitive information (such as payment data) is encrypted and processed through secure, PCI-compliant systems.

We also use physical, electronic and administrative safeguards to protect your data from unauthorised access, loss or misuse.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing emails or text messages
• Request that we restrict or limit how we use your data

To exercise these rights, contact us at help@peakcora.com. We'll respond promptly and respectfully.

If you're not satisfied with how we've handled a privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Data Retention

We keep your information only as long as we need it to provide our services, meet legal obligations or resolve disputes. When data is no longer needed, it's securely deleted or anonymised.

9. Children's Privacy

Peakcora is intended for adults aged 18 and over. We do not knowingly collect or store personal data from anyone under 18. If we learn we've collected information from someone under 18, we'll remove it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. The updated version will always be posted on this page with a revised Effective Date.

11. Contact Us

If you have questions, concerns or requests about your personal data, reach out anytime:

Peakcora Privacy Team
Email: help@peakcora.com
Website: www.peakcora.com

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Trust, Transparency, and Care

Your trust drives everything we do. Our goal isn’t just to help you live longer and sharper — it’s to do so responsibly, with respect for your privacy every step of the way.